Greetings, Captains.

This is GM Gibbs of Pirates of the Caribbean: Tides of War​.

Sometimes, you are probably having a concern or a question while playing the game.

I would like to guide you regarding how to send inquiry to our customer support.

We highly suggest you to email our customer support using the contact information below.

(https://joycity.oqupie.com/portals/405​ -> Click '1:1 Inquiry')

Also, we recommend you to check link below to know more details.

■ Most Common Inquiries

Account Inquiry (Link)

 -> I want to recover my account.

 -> I want to change password/email.

 -> I want to remove linked email.

 -> I lost my account.

Purchase Inquiry (Link)

 -> After purchasing, I have not received a package yet.

 -> I want to refund a package.

 -> I was wrongly charged.

 -> I accidentally purchased a wrong package.

 -> How to use store point.

 -> My store point is gone.

 -> How to spend google play points. (Link)

 -> How to use discount coupon. (Link)

Game play Inquiry (Link)

 -> I have a question regarding game feature.

 -> My item/resource is missing.

 -> There is an error in the game.

 -> I want to report an ill-mannered​ player. (Link)

 -> I cannot load store info.

 -> I cannot watch ad video. (Link)

Rest assured that all concerns will be assisted immediately.

​

Thank you for your continued support.

♆ Pirates of the Caribbean: Tides of War

 - Homepage: http://tidesofwar.joycity.com/en​

 - Customer Center: https://joycity.oqupie.com/portals/405