Dear Captains,

 

​Due to an anomaly where Cutthroat Cove Eve Festival rewards were able to be collected repeatedly, a retrieval process for the rewards that were unintentionally distributed will take place.

 

The rewards that were distributed in error will be retrieved during the maintenance period posted below.

Please note that if the rewards obtained in error have been consumed, Inventory items of comparable value will be retrieved as an alternative.

Relevant accounts will be temporarily suspended during the retrieval process.

 

 

[Details]

 

■ Schedule

 

- January 11th, 2023, at 17:05 PST ~ January 12th, 2023, at 03:10​ PST

 

 

■ Plan of Action/Measures

 

- Temporary suspension of the Cutthroat Cove-related events

 

- The retrieval process will begin for the Rewards that were repeatedly collected due to the unintended distribution of rewards in excess

 

※ Account(s) will be inaccessible during the retrieval process.

※ Inventory items of comparable value will be retrieved if the corresponding Rewards have been consumed at the time of the retrieval process.​

※ Game data may be rolled back if the relevant items cannot be retrieved and additional actions may be taken according to the Operation Policy.

※ Access to Cutthroat Cove will be reinstated upon completion of the retrieval process.

※ Upon reopening of Cutthroat Cove, Captains will be able to continue and build upon their previously attained progress in the Eve Festival from the point prior to the retrieval process. (Updated)​​

 

We apologize for the circumstance involved and will strive to prevent issues of a similar nature from occurring again in the future.

 

Thank you so much for your patience and understanding.

                                                                                       

♆ Pirates of the Caribbean: Tides of War

 - Homepage: http://tidesofwar.joycity.com/en​

 - Customer Support: https://joycity.oqupie.com/portals/405​​