Pirates of the Caribbean

[NOTICE] Facebook Linked Account Login Issue

07-06-23

Captains,

A Facebook Linked Account access issue has been confirmed where some players are unable to access

the game via accounts linked to Facebook. Our team is actively investigating the cause

and working diligently to provide a resolution as quickly as possible.

In the meantime, a 24h Peace Shield will be applied to all Captains. If in the case where this investigation

takes longer than expected, the duration of the Peace Shield will be extended until a satisfactory fix is applied.

We’d like to ask Captains who are having difficulty accessing the game due to this issue to please contact

our Customer Support team with the below information, and we will happily provide an alternative login method (for the interim).

■ Requested Information

Server:

Captain Name:

Mobile Carrier:

OS Version:

Device Used:

Game Information: (Current Fortress level, owned resources, etc.)

Payment Receipt:

Linked Email:

Email you want to connect the account with:

[How to Check Device Model Number]

Android Phone: Settings → Device information → Model Number

[How to Check Android OS Version]

Settings → Device Information → Software Information → Android Version

[How to Check Apple OS Version]

Settings → General → Information → Software Version

※ We’d like to ask that all of the information requested above be supplied. If any of the requested information is missing,

it may be difficult for us to help, and it may prolong the time needed to verify the information.

We sincerely apologize for the trouble this situation has caused, and we will do our best to resolve the issue as quickly as possible.

♆ Pirates of the Caribbean: Tides of War