We have confirmed that an access error has inhibited those Captains who have linked their account to Facebook from accessing the game.  

A 24h Peace Shield has been applied for all Captains as we work through this issue, and we will apply another Peace Shield if this issue persists.

If you are still experiencing access issues associated with your Facebook-Linked account, we kindly ask you to fill out the information below and send our team a 1:1 Inquiry (1:1 link provided below) so that we can link your account to your email as an alternate login option.

■ Account Recovery Form​

- Server:

- Captain Name: 

- Telecommunication Company:​

- OS Version: 

- Device Info: 

- ​In-game Information (Fortress Level, Resource Amount, and more):​

- The screenshot of the most recent invoice and the last month's invoice:

* Please provide the order number, name of the purchased Package, and the date/time of the purchase of both your earliest invoice and the latest invoice.

- Email that is linked to the account:

* Please provide the connected login option with the email address.

Please indicate ‘N/A’ if it is not in use.

EMAIL:

FACEBOOK:

GOOGLE:

   APPLE:

* This does not apply to Guest Accounts.

- The email you wish to link the account to:

[How to check the model number for Android Devices]

Settings -> About phone -> Model number

[How to check Android OS Version]

Settings -> About phone -> Software information -> Android version

[How to check Apple OS Version​]

Settings -> General -> About -> Version 

※ Absence of any of the above information may delay the account linking process.

Link to our CS: [1:1 Inquiry​]

♆ Pirates of the Caribbean: Tides of War

 - Homepage: http://tidesofwar.joycity.com/en​

 - Customer Support: https://joycity.oqupie.com/portals/405​​