[NOTICE] How to resolve 'Unable to play ad at the moment' message​

01-12-21

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Greetings, Captains.

This is GM Gibbs of Pirates of the Caribbean: Tides of War​.


If you have 'Unable to play ad at the moment' message​, kindly follow the steps below.


​For iOS
Setting → Privacy → Allow tracking → Go to Advertising → Reset Advertising Identifier → Restart the game → Try again after a few minutes

For Android
Settings → Google Setting → Ads  -> Activate 'Opt out of Ads Personalisation' → Reset Advertising ID → Restart the game → Try again after a few minutes​


If the issue persists, we highly suggest you to email our customer support using the contact information below.

(https://joycity.oqupie.com/portals/405​ -> Click '1:1 Inquiry'​)

*Please provide the information listed below.​



1. Details of concern/request

2. Screenshot of device info​ from setting

3. Screenshot of Android or iOS version from setting

4. Network type(4g, WiFi)

5. Screenshot of ping test(https://www.cloudping.info -> press 'HTTP Ping')​

4. Captain name

5. Captain Number
6. Member Number
7. Server
8. In-game account information (Fortress Lv, remaining Gold amount, etc)
9. Screenshot of the error/concern



Rest assured that all concerns will be assisted immediately.


Thank you for continued support.


                                                                                

♆ Pirates of the Caribbean: Tides of War

 - Website: http://tidesofwar.joycity.com/en

 - Customer Support: https://joycity.oqupie.com/portals/405

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