Pirates of the Caribbean

[NOTICE] How to Send Gameplay Inquiry

04-12-19

Greetings, Captains.

This is GM Gibbs of Pirates of the Caribbean: Tides of War.

If you have an error in the game, kindly follow the steps below.

1. Clear cache/cookies/data

2. Restart the app

3. Check the app version if it is updated.

4. Check if you have a stable internet connection. (If you are using WiFi, then switch to the mobile network or vice versa.)

5. Please adjust the graphics quality(try turning off/lower down all options). You can find the option in Captain Portrait > Gear Icon > System.

If the issue persists, we highly suggest you to email our customer support using the contact information below.

*Please provide the information listed below.

*It applies to any gameplay inquiry.

1. Details of concern/request

2. Screenshot of device info from setting

3. Screenshot of Android or iOS version from setting

4. Network type(4g, WiFi)

5. Screenshot of ping test(https://www.cloudping.info -> press 'HTTP Ping')

4. Captain name

5. Captain Number

6. Member Number

7. Server

8. In-game account information (Fortress Lv, remaining Gold amount, etc)

9. Screenshot of the error/concern

Rest assured that all concerns will be assisted immediately.

Thank you for continued support.

♆ Pirates of the Caribbean: Tides of War

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